![]() You’ll obviously need to enter your username and password and perhaps answer a recovery question or. Kim suggests “ounce of prevention” measures here, as in, take time now to walk through Google’s Security Checkup tool before anything bad happens to your account in the first place. The first recovery step is simply to log in and see if it lets you into your account. If you’ve already lost it, there may be cases where if you don’t have advanced security measures set up already-like using your phone as a two-factor login tool or keeping your recovery phone numbers updated-there may be no way to get it back. Of course, this all only works if you’ve set up the appropriate measures before your account gets hacked. ![]() Kim says, “The idea is to let the real user back into their Google account while blocking the hijacker.” ago SCAM WARNING If you are having a problem with your account, beware of scammers who may comment or DM you telling you to contact someone who can fix your account, or they may even ask you for money or your login information. When behavior points more toward an account hijacking or something nefarious, Google can force the account holder to go through the Account Recovery tool to verify their identity and change their password. In other words, the set-it-and-forget-it strategy often used when managing Google My Business accounts after they have been verified is not viable. ![]() Some of those patterns include signing in on a computer or new phone for the first time, changing passwords, or other events that users can also review on their account security page.Īlerts sent out in these cases allow the account owner to check first to see if something fishy is going on “and if our detection logic has not picked up on it yet,” Kim says. (Optional) To return to the user’s account page, at the top, click the Up arrow. Click the users name to open the users account page. If you need help, go to Find a user account. Kim says that different types of signals and patterns can factor into the decision to disable or flag an account, which isn’t terribly clear, but also shows how broadly the company looks at potentially damaging activity. Need help recovering a lost or forgotten Twitter password. A Google My Business suspension is when your GMB listing is no longer visible on Google and Google Maps or you have lost control of your listing (your business listing is. In the Admin console, go to Menu Directory Users. ![]() How Does Google Decide to Suspend an Account? ![]()
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